For example, a customer may ask a specific question regarding your premium plans. The worst thing you can do is ignore a customer’s question on social media. Chances are customers will look there first. Remember to add your customer service account to the main account. Wix opened their own Wix Help Twitter page devoted to answering customer support questions. Second, a dedicated customer service page lets you focus on customer complaints under one roof. First, it creates a division between your main channel which mainly promotes marketing efforts, customer stories, product updates etc. ![]() ![]() Having a separate channel or Twitter handle serves multiple purposes. Have a dedicated customer service account.
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